How 8×8 uses conversational AI to improve customer, employee dialogues The first tool, Conversation IQ, extends contact center capabilities — such as quality management and speech analytics — to all 8×8 cloud communications users. As the name implies, the tool uses conversational artificial intelligence (AI) to extract insights from dialogues. Conversation IQ is delivered via […]

Machine Learning Drives Artificial Intelligence Transformer models use positional encoding to better understand the relationship between different parts of the sequence. A JAX function that executes copies of an input function on multiple underlying hardware devices (CPUs, GPUs, or TPUs), with different input values. A form of model parallelism in which a model’s processing is […]

8 Time-Consuming Business Tasks and How To Automate Them Using Bots Business started slow, with Sarafyan making $400-$500 a month in profit. His profits have grown in the seventh year of business, but he doesn’t want to disclose a hard number. I hadn’t met Sarafyan yet, but had known his brother, Lawrence, who goes by […]

Chatbot Names: How to Pick a Good Name for Your Bot However, it will be very frustrating when people have trouble pronouncing it. There are different ways to play around with words to create catchy names. For instance, you can combine two words together to form a new word. Hit the ground running – Master […]