How 8×8 uses conversational AI to improve customer, employee dialogues The first tool, Conversation IQ, extends contact center capabilities — such as quality management and speech analytics — to all 8×8 cloud communications users. As the name implies, the tool uses conversational artificial intelligence (AI) to extract insights from dialogues. Conversation IQ is delivered via […]

Machine Learning Drives Artificial Intelligence Transformer models use positional encoding to better understand the relationship between different parts of the sequence. A JAX function that executes copies of an input function on multiple underlying hardware devices (CPUs, GPUs, or TPUs), with different input values. A form of model parallelism in which a model’s processing is […]

8 Time-Consuming Business Tasks and How To Automate Them Using Bots Business started slow, with Sarafyan making $400-$500 a month in profit. His profits have grown in the seventh year of business, but he doesn’t want to disclose a hard number. I hadn’t met Sarafyan yet, but had known his brother, Lawrence, who goes by […]